1. Agreement to Terms & Statutory Intermediary Status
This Merchant Agreement and Terms of Service (“Terms”) constitutes a legally binding agreement between you (whether individually or as an authorized business representative, collectively referred to as “Merchant”, “You”, or “User”) and Applicaz (operating via applicaz.xyz, collectively referred to as “Platform”, “We”, “Us”).
By accessing, browsing, registering an account, utilizing the visual builder, or publishing a storefront or mobile application, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
Intermediary Disclosure: Applicaz operates as an online software platform and technology intermediary under Section 2(1)(w) of the Information Technology Act, 2000. We provide software tools, cloud synchronization, and hosting infrastructure. We are not a merchant, seller, manufacturer, delivery service, or payment custodian for the goods or services displayed on independent merchant stores.
2. 0% Platform Commission Guarantee & Direct Payments
Applicaz is committed to transparent, fair commerce for independent businesses:
- Permanent Zero Commission Policy: Applicaz charges exactly 0% platform commission on your storefront orders. We do not take percentage commissions, transaction surcharges, or listing fees on customer sales.
- Direct-to-Bank Payments: When customers pay via direct UPI QR codes or WhatsApp checkout, payments are transferred directly between customer bank accounts and your registered merchant account.
- No Fund Custody or Holding: Customer payments never touch Applicaz accounts. Applicaz is not a payment aggregator or financial custodian. Payments settle directly into your account without intermediate holding delays.
3. Merchant Account, Google OAuth Integration & Security
Merchants access the Applicaz builder and management console via secure Google Authentication:
- Account Verification: Signing in with Google authorizes Applicaz to access your basic Google identity information (name, email address, profile picture) strictly for creating and securing your merchant account.
- Google User Data Policy Adherence: Applicaz complies fully with the Google API Services User Data Policy, including Limited Use requirements.
- No Password Handling: Applicaz does not manage or store your Google password. Authentication is cryptographically verified through secure standard protocols.
- Account Responsibility: You are responsible for safeguarding your device and account credentials. Applicaz is not liable for unauthorized access resulting from compromised merchant device security.
- Permission Revocation: You can disconnect Applicaz from your Google account at any time through Google Account Security Settings.
4. Acceptable Use Policy & Prohibited Goods (IT Rules 2021 Rule 3(1)(b))
In accordance with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, merchants must not host, display, upload, publish, or sell any products or content that:
Narcotics, psychotropic substances, or prescription-only medicines without statutory pharmaceutical licenses.
Firearms, ammunition, explosive devices, or prohibited offensive weapons.
Goods or media infringing on third-party patents, registered trademarks, copyrights, or trade secrets.
Pornographic, pedophilic, invasive of bodily privacy, defamatory, or hate-inciting content violating public order.
Unlicensed gambling, illegal lotteries, fraudulent investment schemes, or money laundering activities.
Viruses, trojans, ransomware, or any code designed to interrupt or compromise platform infrastructure.
Statutory Enforcement: Applicaz reserves the right to suspend or remove storefronts violating these statutory prohibitions upon receipt of valid judicial notice or actual knowledge.
5. Intellectual Property, Data Sovereignty & Zero Lock-In
Your business identity and assets belong exclusively to you:
- Merchant Ownership: You retain complete ownership of your store brand, trademarks, logos, menu items, catalog copy, pricing schedules, photographs, and customer records.
- Hosting License: You grant Applicaz a limited, royalty-free license solely to host, render, and deliver your storefront assets over global networks.
- Zero Vendor Lock-In: You may export your catalog and configuration in standard digital format from your merchant console at any time.
6. Subscription Billing, Upgrades, Cancellation & Refund Policy
Applicaz provides transparent subscription tiers to accommodate different business stages:
₹349 / month
1 App · 2 Custom Pages · Custom Splash · Direct UPI QR Payments.
₹889 / month
5 Apps · Unlimited Pages · Live POS · Android Studio ZIP · White-Label Experience.
₹7,995 / year
All Pro features for 12 months · Substantial annual savings · VIP Priority Support.
A. Subscription Billing & Payment Processing
All platform subscriptions are processed securely through PCI-DSS Level 1 certified gateways. Subscriptions renew automatically per your chosen monthly or annual billing cycle unless cancelled.
B. Cancellation & Downgrade Terms
You may cancel or downgrade your subscription at any time without penalty fees via your Merchant Dashboard. Paid features remain active until the end of the current billing cycle, after which your account safely transitions to the Free tier without data loss.
C. Refund Policy for Active Subscriptions
Because subscription activation provides immediate digital service provisioning (unlimited page builders, QR standee exports, and cloud hosting infrastructure), payments made for active subscription periods are non-refundable once provisioned.
D. Automated Refund for Network Disruptions
If funds are deducted during checkout but a bank server timeout or network interruption prevents your plan from activating:
The automated payment reconciliation system initiates a 100% refund directly back to your original payment source within 3 to 5 business days without requiring manual intervention.
7. Mobile Application & Software Safety Standards
For merchants utilizing mobile application generation on paid tiers:
- Standards Compliance: Generated application packages adhere to standard mobile operating system requirements and are suitable for distribution.
- Zero Malware Guarantee: We certify that binary packages built through Applicaz contain no hidden spyware, unwanted adware, background daemons, or unrequested popups.
- Instant Over-The-Air Updates: Store changes, pricing updates, and new products synchronize seamlessly to customer apps without requiring customers to reinstall the application.
8. Limitation of Liability & Disclaimers
To the maximum extent permitted by applicable law:
- Software Provided “As Is”: Applicaz provides its software tools, live counters, and compilation services on an “as is” and “as available” basis.
- Merchant Fulfillment Responsibility: The merchant assumes exclusive responsibility for the quality, safety, delivery, and tax compliance (including GST) of all goods and services sold through their store.
- Customer Disputes: Because customer payments settle directly between customer bank accounts and merchant accounts, Applicaz does not manage or execute chargebacks for customer orders.
- Liability Cap: Applicaz’s aggregate liability arising under these Terms shall not exceed the subscription fees paid by the merchant in the three (3) months preceding the claim.
9. International Compliance & Cross-Border Commerce
Merchants serving international customers agree to comply with consumer protection, e-commerce, and tax regulations applicable in those respective jurisdictions. While Applicaz provides internationally accessible software, local trade compliance remains the merchant’s responsibility.
10. Governing Law, Jurisdiction & Statutory Grievance Redressal
These Terms and any dispute arising from them shall be governed by the laws of the Republic of India. Courts located in India shall have exclusive jurisdiction.
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer details are provided below:
Statutory SLA Guarantee: All grievances received will be acknowledged within 48 hours and resolved within 30 days from receipt.